8.10 References | Amah Academy

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#E02: Patient Centered Vaccine Communication

WELCOME

W.1 What to expect in this course
W.2 About the instructors

Section 1. Time management skills for patient visits

1.1 Intended learning outcomes
1.2 Exercises
1.3 Step One - patient's concerns first
1.4 Step Two - confirm and repeat Step 1 until all patient concerns are expressed
1.5 Step Three - provider's concerns second
1.6 Step Four - permission and prioritization
1.7 Step Five – Summarize
1.8 Takeaways
1.9 Exercises
1.10 Section evaluation and action plan
1.11 Learning journal
1.12 References

SECTION 2. Understanding patients' experience and health beliefs (12 min.)

2.1 Intended learning outcomes
2.2 Exercises
2.3 The experience of health and illness
2.4 Open-ended questions
2.5 The Triple-A Framework™ (simplified)
2.6 Step One – Ask
2.7 Steps Two & Three - affirm and ask
2.8 Takeaways
2.9 Exercises
2.10 Section evaluation and action plans
2.11 Learning journal
2.12 References

SECTION 3 - "Why do we do what we do?" Understanding patients' behavior intentions (8 min.)

3.1 Intended learning outcomes
3.2 Exercises
3.3 The "Big-4" Framework - Part A
3.4 The "Big-4" Framework - Part B
3.5 Takeaways
3.6 Exercises
3.7 Section evaluation and action plans
3.8 Learning journal
3.9 References

SECTION 4 - Evidence-based strategies for beneficent persuasion (13 min.)section

4.1 Intended learning outcomes
4.2 Exercises
4.3 Influencing the patient's "My Thoughts" construct
4.4 Influencing the patient's “Others’ Thoughts” construct
4.5 Influencing the patient's “Others’ Behavior” construct
4.6 Influencing the patient's “My Ability” construct
4.7 Takeaways
4.8 Exercises
4.9 Section evaluation and action plans
4.10 Learning journal
4.11 References

SECTION 5 - Fine-tuning what you say and how you say it with patients (10 min.)

5.1 Intended learning outcomes
5.2 Exercises
5.3 The thinking spectrum
5.4 The communicator factor
5.5 The Triple-A Framework™ (full)
5.6 Takeaways
5.7 Exercises
5.8 Section evaluation and action plans
5.9 Learning journal
5.10 References

SECTION 6 - Form follows function - structuring your effective patient messaging (9 min.)

6.1 Intended learning outcomes
6.2 Exercises
6.3 General principle #1. Be explicit
6.4 General principle #2. Be specific
6.5 General principle #3. Use narratives
6.6 Takeaways
6.7 Exercises
6.8 Section evaluation and action plans
6.9 Learning Journal
6.10 References

SECTION 7 - Addressing patients' diverse health beliefs (13 min.)

7.1 Intended learning outcomes
7.2 Exercises
7.3 Motivating protective behaviors
7.4 Dealing with objections
7.5 Takeaways
7.6 Exercises
7.7 Section evaluation and action plans
7.8 Learning journal
7.9 References

SECTION 8 - Helping close patients' knowledge and action gaps (10 min.)

8.1 Intended learning outcomes
8.2 Exercises
8.3 Closing the knowledge gap
8.4 Closing the action gap
8.5 Acting on intentions
8.6 Takeaways
8.7 Exercises
8.8 Section evaluation and action plans
8.9 Learning journal
8.10 References

Graduation

G. Obtaining CE credits

Teach online with

8.10 References

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